Cancellation Policy

Effective Date: July 7, 2026

1. Buyer Cancellations

1. Standard Orders: Buyers can cancel any order penalty-free before the vendor marks the order as "Shipped" or "Processed." To cancel, log in to your account, go to Order History, select the item, and click Cancel Order.
2. After Shipment: Once an order has been shipped, it cannot be canceled. You must instead initiate a Return Request under our Return Policy once the item arrives.
3. Perishable Items: Cancellations for items in the Grocery & Gourmet Food category must be requested within 2 hours of placing the order due to rapid fulfillment cycles.

2. Vendor Fulfillment & Automatic Cancellations

1. Vendors have a standard processing time of 3 business days to ship your order.
2. If a vendor fails to ship the order within 3 business days, the marketplace reserves the right to cancel the order automatically.
3. If a vendor cancels an order due to stock issues, you will receive a full refund immediately in USD ($).

3. Category-Specific Exceptions

1. Beauty & Personal Care: Orders cannot be canceled or returned once opened due to hygiene regulations.
2. Clothing, Shoes & Jewelry: Size adjustments or cancellations must be made before the vendor ships the item.

4. Full Refunds

1. All approved cancellations will receive a 100% refund to the original payment method.
2. No marketplace platform fees or payment gateway processing charges will be deducted from your refund.
3. Funds will be returned to your account within 5–7 business days, depending on your bank.

5. Marketplace Discretion

1. The marketplace reserves the right to cancel orders at any time for suspected fraud, inventory errors, or pricing glitches.