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Frequently asked question

    Vendors have 3 to 5 business days to inspect and approve a return, then funds are returned to your original payment method within 5 to 10 business days, depending on your bank.
    Vendors have 3 business days to ship your order. If they miss that window, the marketplace can automatically cancel the order and issue a full refund.
    Yes, penalty-free, as long as the vendor hasn't marked it "Shipped" or "Processed" yet. Grocery orders have a shorter 2-hour cancellation window due to fast fulfillment cycles.
    Yes. You can shop and check out in several currencies, including USD, EUR, BDT, INR, JPY, MYR, and ZAR.
    Yes. Brebox has a dedicated Vendor Zone where sellers can register and manage their own storefront on the marketplace.
    You have 30 days from delivery to report it and request a return or replacement.
    A restocking fee of up to 20% may apply, but only if the item comes back damaged, altered, missing parts, or without its original packaging. This will always be disclosed before your return is finalized.
    Return windows vary by category: 30 days for Electronics, Clothing, and Home & Kitchen; 14 days for Beauty & Personal Care. Grocery & Gourmet Food items are non-returnable, though spoiled or damaged items can be claimed within 24 hours of delivery.
    It depends on the item. Some orders ship directly from the vendor; others are fulfilled through Brebox's platform-managed logistics (3PL) partners. Either way, you'll get the same tracking and delivery experience. See our Shipping Policy for full details.
    Brebox is a global online marketplace connecting buyers with independent vendors across categories like Electronics, Fashion, Beauty, Grocery, Home, and more. We're not a single retailer, we're a platform hosting many independent sellers.