Return Policy

Effective Date: July 7, 2026

Welcome to Brebox Marketplace. Because we host a diverse community of independent global and local sellers, we enforce strict baseline rules across product categories.

All returns must be shipped directly back to the vendor's specified return address found on your return label. Individual vendor exceptions may apply, but they cannot offer fewer protections than this marketplace standard.

1. 100% Free Return Shipping

1. Free Prepaid Labels: Returns on our platform are 100% free for the buyer.
2. Label Generation: Once your return request is approved by the vendor, a prepaid shipping label, addressed directly to the vendor's specified return warehouse, will be generated in your user dashboard.
3. Drop-off: Simply print the label, attach it to the package, and drop it off at the designated shipping carrier location.

2. Return Windows by Product Category

To accommodate different types of inventory, return windows vary by product category from the date of delivery:

1. Electronics & Gadgets (Smartphones, Chargers, etc.): Must be returned within 30 days. Items must have all factory resets completed, with passwords and personal accounts removed.
2. Clothing, Shoes & Jewelry: Must be returned within 30 days. Items must be unworn, unwashed, and have all original tags attached.
3. Home & Kitchen: Must be returned within 30 days in original retail packaging.
4. Beauty & Personal Care: Must be returned within 14 days. Due to hygiene rules, items must be completely unopened and sealed in their original plastic wrapping.
5. Grocery & Gourmet Food: Non-returnable. If a grocery item arrives spoiled, expired, or damaged, you must submit a refund claim within 24 hours of delivery.

3. General Return Eligibility

For a valid return and full refund, items must meet the following baseline criteria:

1. Condition: Items must be unused, unaltered, and in the exact condition received.
2. Completeness: Include all original packaging, box contents (manuals, cables, promotional gifts), and documentation.
3. Serial Numbers: Serial numbers and IMEI numbers (for smartphones) must match the vendor’s shipment records exactly.

4. Restocking Fees (Rare Occasions Only)

To protect our independent vendors from platform abuse, a restocking fee of up to 20% may be deducted from your refund on rare occasions. This fee is strictly limited to the following situations:

1. Missing Items: The product is returned missing its original box, manuals, chargers, or included accessories.
2. Altered Condition: The item shows signs of light cosmetic use or handling that prevent the vendor from reselling it as "New" (e.g., a smartphone box seal is broken and the device has been turned on).
3. Incorrect Resets: An electronic device is returned locked with a passcode or linked to a personal cloud account, requiring manual intervention by a technician.

Note: Restocking fees are never charged for items that arrive damaged, defective, or incorrect.

5. Cross-Border & International Returns

Because our marketplace connects global buyers and sellers, international logistics apply:

1. Customs Duties & Taxes: Original customs duties, import taxes, and VAT paid at checkout are generally non-refundable unless the item arrived damaged or defective.
2. Address Delivery: International buyers must use the platform-provided free label to ensure the package clears customs safely and is returned to the vendor’s international return address.

6. Refund Processing Times

Once the vendor receives the item at their specified return address and inspects it, they will update the status on the platform dashboard:

1. Approval Window: Vendors have 3 to 5 business days from delivery to inspect the item and issue an approval.
2. Payout: Approved refunds (minus any applicable rare restocking fees) are automatically credited back to your original payment method within 5 to 10 business days.

7. Marketplace Dispute Resolution

If a vendor unfairly rejects your return request or misapplies a restocking fee, brebox provides an Escalation Protocol:

1. Buyers can click "Escalate to Marketplace Support" within their dashboard if a vendor does not resolve a return request or refund dispute within 48 hours.
2. Our internal dispute team will review the tracking data, photo evidence, and chat history to make a final binding decision.