Shipping & Delivery Policy

Last Updated: July 7, 2026

Welcome to brebox.com. We connect you directly with independent vendors worldwide. Most items ship directly from each vendor's location straight to your door; select inventory is fulfilled through our Platform-Managed 3PL partners as described in Section 8 below.

To ensure fair and precise pricing, we do not charge arbitrary flat fees. Instead, all shipping costs are calculated dynamically at checkout using standard courier rates based on live carrier data.

1. Shipping Rates & Delivery Estimates

Shipping fees are calculated live during checkout based on the package weight, dimensions, the vendor’s origin address, and your final delivery destination. You will be presented with real-time options from standard commercial and postal carriers at checkout.

1. Standard Courier Shipping: The most cost-effective tier, utilizing reliable regional postal networks or standard commercial couriers.
2. Express Courier Shipping: An expedited, premium service using global express couriers for urgent deliveries.
3. Delivery Time frames: Estimated delivery windows vary by destination and carrier and will be explicitly displayed next to each rate option at checkout.

2. Multi-Vendor Orders

If your order contains items from multiple different vendors:

1. Each vendor packages and ships its items independently from its respective locations.
2. Standard courier rates are calculated for each separate shipment at checkout.
3. Your final shipping cost will be the combined total of these individual carrier rates.
4. You will receive a unique tracking number for each package once it is dispatched.

3. International Shipping & Customs Fees

Because products are shipped directly by vendors across global borders, international shipments may be subject to import regulations.

1. The recipient is the importer of record and is responsible for all import duties, customs fees, and local taxes levied by the destination country.
2. Local customs authorities determine these charges, and they must be paid by the recipient upon or before delivery.
3. Customs clearance procedures may occasionally cause delays beyond our original delivery estimates.

4. Fulfillment & Order Processing

Vendors are required to process your order and hand it over to the selected courier within 1–3 business days. Your estimated transit time begins the moment the courier scans the package into their network.

5. Tracking Your Shipment

As soon as a vendor generates your shipping label, an automated email containing your tracking link will be sent to you. You can also view live tracking updates for all your items by logging into your Account Dashboard.

6. Lost or Damaged Item Claim Procedure

Because independent vendors ship items via third-party couriers, issues can occasionally happen during transit. We protect your purchases through a standardized claim process.

Scenario A: Your Item Arrived Damaged

If your package arrives damaged, broken, or tampered with, you must file a claim within 48 hours of the recorded delivery date.

1. Keep Everything: Retain all original packaging, shipping boxes, and the damaged items. Do not throw anything away.
2. Take Photos: Capture clear photos of the outer shipping box (including the shipping label), the interior packaging, and the specific damage to the item.
3. Submit a Claim: Go to your Order History, select the specific item, and click "File a Damage Claim" to upload your photos and description.
4. Resolution: The marketplace will review the evidence. If approved, the vendor will issue a replacement or a full refund and file a claim with the courier.

Scenario B: Your Item is Lost in Transit

An item is considered officially "lost" if the tracking status has not updated for 7 consecutive business days (domestic) or 14 consecutive business days (international) past the estimated delivery date.

1. Check Local First: Verify with family members, neighbors, or the front desk at your building. Check around your property to see if the courier left it in a hidden spot.
2. File a Claim: If the package is nowhere to be found, go to your Order History and click "Report Missing Package." This must be done within 30 days of the original estimated delivery date.
3. Investigation: Our support team and the vendor will open a formal trace investigation with the courier network. This process typically takes 3–5 business days.
4. Resolution: If the courier confirms the package is lost, or if the trace yields no results, you will receive a full refund or a replacement item at no extra cost.

Note: The marketplace is not responsible for packages stolen after a confirmed successful delivery by the courier ("porch piracy"). We highly recommend choosing secure delivery addresses or couriers that require a signature upon delivery.

7. Delivery Restrictions

Standard commercial couriers often cannot deliver to P.O. Boxes, APO, FPO, or DPO addresses, especially for international routes. Please provide a physical street address at checkout to prevent transit delays or cancellations.

8. Platform-Managed 3PL Fulfillment

For select inventory, orders are fulfilled through our third-party logistics (3PL) partners rather than shipped directly by the vendor. Title to these goods remains with the Vendor while stored at the 3PL warehouse. Processing, handling, and carrier handover for these orders are managed by the Platform's logistics partners; delivery estimates and tracking are provided the same way as for Vendor-Direct orders. For details on liability and damage claims specific to 3PL-fulfilled orders, see our Terms and Conditions, Section 6.3.