Refund Policy

Effective Date: July 7, 2026

We want you to shop with confidence! Because our platform connects you with unique, independent vendors, this policy ensures a fair, simple, and worry-free experience for both buyers and sellers.

1. General Refund Window

1. Standard Items: You can request a refund within 30 days of delivery.
2. Damaged or Incorrect Items: Please report any broken, defective, or incorrect items within 30 days of delivery for immediate assistance.

2. Refund Eligibility

To receive a full refund, items must meet the following simple conditions:

1. Condition: Unused, unworn, and in the same condition as when you received it.
2. Packaging: Packed in the original packaging with all tags and labels intact.

3. How to Request Your Refund & Get Your Free Label

1. Log into your account and go to your Order History.
2. Click "Request Refund" next to the item.
3. Select your reason and submit the request.
4. Free Prepaid Label: The system will instantly generate a free, prepaid return shipping label for you.
5. Print the label, attach it to your package, and drop it off at the designated shipping carrier.

4. Return Shipping & Restocking Fees

1. Free Return Shipping: Return shipping is entirely free for buyers. You will never pay out of pocket to ship an item back.
2. Restocking Fees: In rare cases, a vendor may apply a restocking fee of up to 20%. This only occurs if an item is returned damaged, altered, missing original parts, or outside its original packaging. Any potential restocking fee will be clearly disclosed before your return is finalized.
3. No Fee for Errors: You will never be charged a fee if the return is due to a vendor error, shipping damage, or a defective product.

5. When to Expect Your Money

1. Vendor Inspection: Vendors process and approve refunds within 3 to 5 business days of receiving your returned item.
2. Bank Processing: Once approved, your refund automatically applies to your original payment method. This usually takes 5 to 10 business days to show up on your statement, depending on your bank.

6. Need Help?

If you run into any issues, disagree with a restocking fee, or cannot reach a resolution with a vendor, our marketplace support team is always here to step in and help. Contact us directly through the help center.